At Pet Palace Store, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.
Return Window
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You may return items within 4 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition you received it.
How to Start a Return
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Contact our customer support team within 4 days of delivery.
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Provide your order number and reason for the return.
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We’ll guide you through the process and provide a return authorization.
Refunds
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Once we receive and inspect your returned item, we’ll process your refund to your original payment method.
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Shipping costs are non-refundable.
Non-Returnable Items
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Perishable pet treats, opened grooming products, and personalized/customized items cannot be returned for safety and hygiene reasons.
Exchanges
If you received a defective or damaged product, we’ll gladly exchange it at no extra cost.